Job Title: Parts Specialist
Department: 1400 – Parts orders
Location: Sudbury, MA
ABOUT METHODS
Methods Machine Tools supplies high-quality, high-precision machine tools and automation solutions, and designs integrated custom machining processes and systems. Headquartered in Sudbury, Mass., and in operation since 1958, Methods provides an end-to-end portfolio of best-in-class products, engineering, service, parts, training, and integration. Methods has more than 300 employees, seven technology centers, one high precision machining center, and has installed in excess of 45,000 machines throughout North America.
We currently have the following career opportunity available in Charlotte, NC.
POSITION OVERVIEW
The Parts Specialist plays a critical role in ensuring the availability, accuracy, and timely delivery of machine tool parts to support customers, service teams, and internal operations. This role is responsible for managing parts inventory, processing orders, coordinating with vendors, and providing technical assistance to customers regarding machine tool components. The Parts Specialist works closely with Sales, Service, and Supply Chain teams to optimize parts availability, streamline order fulfillment, and enhance customer satisfaction.
Key Responsibilities
- Parts Management & Order Fulfillment
- Identify, source, and procure machine tool parts based on customer and internal needs.
- Process orders, quotes, RMAs and invoices accurately and efficiently.
- Maintain accurate inventory records and ensure optimal stock levels.
- Coordinate with suppliers and vendors to ensure timely delivery and resolve shortages.
- Assist in managing returns, warranty claims, and replacement parts.
- Responsible for shipping parts and machinery.
- Receives and checks in all purchase orders and transfers.
Customer Support & Technical Assistance
- Provide recommendations to customers regarding part selection and compatibility.
- Research and cross-reference part numbers to ensure proper fit and function.
- Respond to inquiries and escalate complex requests as needed.
- Maintain strong relationships with customers, service teams, and OEM partners.
- Create purchase orders for parts, tooling and shipping supplies.
Inventory & Logistics Coordination
- Monitor inventory levels, conduct cycle counts, and reconcile discrepancies.
- Collaborate with Service Manager to ensure all parts are available for repair jobs.
- Process parts orders for the service department and confirm shipments and tracking information with Field Service Engineers.
- Identify opportunities to streamline parts ordering, inventory control, and fulfillment processes.
- Support continuous improvement initiatives to enhance operational efficiency.
Qualifications
- High school diploma required, Associate’s or Bachelor’s degree in a technical field preferred.
- 3+ years of experience in parts management within the machine tool or industrial sector.
- Strong understanding of machine tool components and parts schematics.
- Excellent customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
supervisory responsibilities
- None
travel requirements
- None
physical requirements
- None
Additional Information
This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.
Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.