Customer Service

Methods has state of the art technology centers that include machines, training facilities, spare parts and engineering support strategically located across the U.S.

Unmatched Service and Support

To make sure every problem finds a quick solution, Methods has developed an ‘umbrella’ of support services. Methods’ sales and support centers work with an extensive national network of distributors and EDM dealers to offer the technology solutions demanded by machine shop owners. The company offers quick response times with knowledgeable and dedicated staff and factory trained engineers. The unique blend of seasoned engineers and young talent and a 15 year average level of experience guarantees the service department’s high level of customer satisfaction. From preventative maintenance and spindle repair, to quick on-site response time, this is what gives Methods a distinct edge. The service department provides installations, repairs, training and phone support to maximize and maintain machines’ capabilities.

Methods’ headquarters has a large facility, including over 125,000 square feet of applications, sales, service and a showroom featuring a full range of operating machines. The company has immediate access to the engineers who actually designed the machine and can dispatch service engineers to handle problems and retrofits on location. With 27 servicemen stationed at the headquarters and 10 on average per Methods’ location, Methods is able to service their customers’ needs in no time. Every day, their staff of technical representatives are on the road or in flight to handle on site repairs, maintenance and installations. The company’s commitment to service is far from perfunctory. The service department is committed to continuous improvements, and making things right no matter what it takes.

Recent News

FANUC RoboDrill and Methods Automation Increases Production of Timney Triggers

1/20/2020

Timney Triggers uses the FANUC RoboDrill with Automation to decrease their per part time Timney Triggers is a second generation family owned Phoenix based manufacturer of aftermarket triggers. They have been building the worlds’ finest triggers since 1946 with a mission of providing a lifetime of accurate shooting by producing the best quality precision trigger….

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Flexibility of the RoboDrill helps California Medical Manufacturer Grow

12/16/2019

 Methods Machine Tools helps manufacturer continue rapid growth thorugh the accuracies and flexibility of the RoboDrill. Orchid Orthopedic Solutions is a global leader in orthopedic medical device outsourcing that specializes in implants, instruments, and innovative technologies. They offer their customers full-service solutions ranging from design and development through finished goods manufacturing and packaging. Orchid’s facility…

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Case Study: Alicat Scientific

11/20/2019

Kiwa Footprint and Cutting Power Surpasses Arizona Manufacturer Expectations Alicat Scientific is an ISO® 9001 manufacturer of mass flow meters, mass flow controllers and pressure controllers, for gases and liquids. Based in Tucson, Arizona, Alicat Scientific has been designing and manufacturing precision instruments since its beginning in 1991. Alicat understands that there is seldom an…

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Mission Statement

Methods Machine Tools will enhance the value of our customer experience at every level of our organization. We will accomplish this by providing innovative, world-class products backed by customer-focused services and support. Our goal is profitable growth through exceeding the expectations of our customers
every day.

About Us