Customer Service

Methods has state of the art technology centers that include machines, training facilities, spare parts and engineering support strategically located across the U.S.

Unmatched Service and Support

To make sure every problem finds a quick solution, Methods has developed an ‘umbrella’ of support services. Methods’ sales and support centers work with an extensive national network of distributors and EDM dealers to offer the technology solutions demanded by machine shop owners. The company offers quick response times with knowledgeable and dedicated staff and factory trained engineers. The unique blend of seasoned engineers and young talent and a 15 year average level of experience guarantees the service department’s high level of customer satisfaction. From preventative maintenance and spindle repair, to quick on-site response time, this is what gives Methods a distinct edge. The service department provides installations, repairs, training and phone support to maximize and maintain machines’ capabilities.

Methods’ headquarters has a large facility, including over 125,000 square feet of applications, sales, service and a showroom featuring a full range of operating machines. The company has immediate access to the engineers who actually designed the machine and can dispatch service engineers to handle problems and retrofits on location. With 27 servicemen stationed at the headquarters and 10 on average per Methods’ location, Methods is able to service their customers’ needs in no time. Every day, their staff of technical representatives are on the road or in flight to handle on site repairs, maintenance and installations. The company’s commitment to service is far from perfunctory. The service department is committed to continuous improvements, and making things right no matter what it takes.

Recent News

METHODS MACHINE TOOLS ANNOUNCES PARTNERSHIP WITH OKK CORPORATION

10/25/2019

Methods Machine Tools, North America’s foremost supplier of leading-edge precision machine tools and automation, has announced that effective October 1, 2019 it is representing OKK Corporation in North America. For over 100 years, customers worldwide have relied on OKK Horizontal, Vertical, and 5-Axis machines for quality, reliability, precision and innovation. “We are very pleased to announce…

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METHODS ANNOUNCES MARK WRIGHT AS PRESIDENT & CEO

9/13/2019

Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, is very pleased to announce that its Board of Directors has appointed Mr. Mark Wright as its President and Chief Executive Officer effective September 13, 2019. Mr. Wright will assume all operating functions of Methods Machine Tools, Inc. including the…

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Customer Testimonial: Tempco

8/6/2019

Get a Quote on a new Nakamura-Tome AS-200 Turning Center Tempco Electric Heater Corporation in Wood Dale, IL has serviced parts for countless industries since being founded in 1972. From Aerospace to Plastics, Automotive, Food & Beverage, Medical, Chemical Processing & beyond. Chances are, if it has a heater, Tempco has seen it. The man…

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Mission Statement

Methods Machine Tools will enhance the value of our customer experience at every level of our organization. We will accomplish this by providing innovative, world-class products backed by customer-focused services and support. Our goal is profitable growth through exceeding the expectations of our customers
every day.

About Us