Customer Service

Methods has state of the art technology centers that include machines, training facilities, spare parts and engineering support strategically located across the U.S.

Unmatched Service and Support

To make sure every problem finds a quick solution, Methods has developed an ‘umbrella’ of support services. Methods’ sales and support centers work with an extensive national network of distributors and EDM dealers to offer the technology solutions demanded by machine shop owners. The company offers quick response times with knowledgeable and dedicated staff and factory trained engineers. The unique blend of seasoned engineers and young talent and a 15 year average level of experience guarantees the service department’s high level of customer satisfaction. From preventative maintenance and spindle repair, to quick on-site response time, this is what gives Methods a distinct edge. The service department provides installations, repairs, training and phone support to maximize and maintain machines’ capabilities.

Methods’ headquarters has a large facility, including over 125,000 square feet of applications, sales, service and a showroom featuring a full range of operating machines. The company has immediate access to the engineers who actually designed the machine and can dispatch service engineers to handle problems and retrofits on location. With 27 servicemen stationed at the headquarters and 10 on average per Methods’ location, Methods is able to service their customers’ needs in no time. Every day, their staff of technical representatives are on the road or in flight to handle on site repairs, maintenance and installations. The company’s commitment to service is far from perfunctory. The service department is committed to continuous improvements, and making things right no matter what it takes.

Recent News

Methods to Feature High Precision Nakamura-Tome Multi-Tasking Turning Center at IMTS 2018

7/6/2018

Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, will be featuring the Nakamura-Tome SC-300IIMYB Multitasking Turning Center in Booth 339119 at IMTS (International Manufacturing Technology Show), located in the South Hall of McCormick Place, Chicago, Illinois from September 10-15, 2018. The Nakamura-Tome SC-300IIMYB has an extremely rugged machine…

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Methods to Feature Ultra-Precise Yasda YBM 7Ti 5-Axis 2-Pallet Horizontal Machining Center at IMTS

7/2/2018

YASDA YBM 7Ti Offers Industry’s Highest Machining Accuracy, Performance in Extremely Challenging Materials. Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, will highlight the YASDA YBM 7Ti 5-Axis CNC Horizontal Jig Borer with a 2-Position Automatic Pallet Changer at Booth 339119 at IMTS (International Manufacturing Technology Show), located in…

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Methods to Feature High Efficiency EDM Drill Machines at IMTS 2018

6/29/2018

Methods Machine Tools, Inc. (www.methodsmachine.com), North America’s foremost supplier of leading-edge precision machine tools and automation, will be featuring three Ocean Technologies EDM Drill Machines, including the River 300, in Booth 339119 at IMTS (International Manufacturing Technology Show), located in the South Hall of McCormick Place, Chicago, Illinois from September 10-15, 2018. Methods has recently…

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Mission Statement

Methods Machine Tools will enhance the value of our customer experience at every level of our organization. We will accomplish this by providing innovative, world-class products backed by customer-focused services and support. Our goal is profitable growth through exceeding the expectations of our customers
every day.

About Us