Customer Service

Methods has state of the art technology centers that include machines, training facilities, spare parts and engineering support strategically located across the U.S.

Unmatched Service and Support

To make sure every problem finds a quick solution, Methods has developed an ‘umbrella’ of support services. Methods’ sales and support centers work with an extensive national network of distributors and EDM dealers to offer the technology solutions demanded by machine shop owners. The company offers quick response times with knowledgeable and dedicated staff and factory trained engineers. The unique blend of seasoned engineers and young talent and a 15 year average level of experience guarantees the service department’s high level of customer satisfaction. From preventative maintenance and spindle repair, to quick on-site response time, this is what gives Methods a distinct edge. The service department provides installations, repairs, training and phone support to maximize and maintain machines’ capabilities.

Methods’ headquarters has a large facility, including over 125,000 square feet of applications, sales, service and a showroom featuring a full range of operating machines. The company has immediate access to the engineers who actually designed the machine and can dispatch service engineers to handle problems and retrofits on location. With 27 servicemen stationed at the headquarters and 10 on average per Methods’ location, Methods is able to service their customers’ needs in no time. Every day, their staff of technical representatives are on the road or in flight to handle on site repairs, maintenance and installations. The company’s commitment to service is far from perfunctory. The service department is committed to continuous improvements, and making things right no matter what it takes.

Recent News

METHODS MACHINE TOOLS ANNOUNCES LAUNCH OF FANUC ROBODRILL ecoPLUS.

6/18/2019

ecoPLUS is New Introduction to the RoboDrill eco Line. Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, has announced the introduction of the new FANUC RoboDrill ecoPLUS, offering a larger 21 tool capacity and increased speed via an optional 24,000 rpm spindle. Two ecoPLUS models are available including…

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METHODS MACHINE TOOLS INTRODUCES ITS OWN BRAND OF VERTICAL MACHINING CENTERS.

6/13/2019

Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, has introduced a new line of Methods Branded 3-Axis Vertical and 5-Axis Bridge Type Machining Centers, all engineered and built to Methods’ highest specifications and quality standards. The Methods Machining Centers are available in North America, and offer an affordable,…

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METHODS MACHINE TOOLS ANNOUNCES NEW, FIRST-OF-ITS-KIND PRECISION CENTER

6/13/2019

Unique Climate Controlled Design & More Offer Key Advantages for Testing Challenging Machining Applications.  Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, has announced the opening of its new Precision Center in Acton, Massachusetts. The facility was built for customers who need the ultimate in tight tolerance test…

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Mission Statement

Methods Machine Tools will enhance the value of our customer experience at every level of our organization. We will accomplish this by providing innovative, world-class products backed by customer-focused services and support. Our goal is profitable growth through exceeding the expectations of our customers
every day.

About Us