Customer Service

Methods has state of the art technology centers that include machines, training facilities, spare parts and engineering support strategically located across the U.S.

Unmatched Service and Support

To make sure every problem finds a quick solution, Methods has developed an ‘umbrella’ of support services. Methods’ sales and support centers work with an extensive national network of distributors and EDM dealers to offer the technology solutions demanded by machine shop owners. The company offers quick response times with knowledgeable and dedicated staff and factory trained engineers. The unique blend of seasoned engineers and young talent and a 15 year average level of experience guarantees the service department’s high level of customer satisfaction. From preventative maintenance and spindle repair, to quick on-site response time, this is what gives Methods a distinct edge. The service department provides installations, repairs, training and phone support to maximize and maintain machines’ capabilities.

Methods’ headquarters has a large facility, including over 125,000 square feet of applications, sales, service and a showroom featuring a full range of operating machines. The company has immediate access to the engineers who actually designed the machine and can dispatch service engineers to handle problems and retrofits on location. With 27 servicemen stationed at the headquarters and 10 on average per Methods’ location, Methods is able to service their customers’ needs in no time. Every day, their staff of technical representatives are on the road or in flight to handle on site repairs, maintenance and installations. The company’s commitment to service is far from perfunctory. The service department is committed to continuous improvements, and making things right no matter what it takes.

Recent News

Methods Machine Tools Announces Partnership with Ocean Technologies

11/8/2018

Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, has recently partnered with Ocean Technologies Ltd. Inc. to offer high-quality, cost-effective EDM Drills throughout the U.S. and Canada including Ontario, Manitoba, Saskatchewan, Alberta and British Columbia. Specializing in Small Hole EDM Drilling, Ocean Technologies excels at applications ranging from…

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Methods Machine Tools to Hold Ribbon Cutting, Tours on November 14 at New Memphis Technology Center

10/26/2018

Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, will be holding a Ribbon Cutting Ceremony to announce the opening of its new state-of-the-art, 7,000 sq. ft. Memphis Technology Center at 6700 Fletcher Creek Cove in Memphis, Tennessee. The Ribbon Cutting will take place on November 14th, 2018 at…

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Methods Machine Tools Names New Director of Financial Services

8/6/2018

Methods Machine Tools, Inc., North America’s foremost supplier of leading-edge precision machine tools and automation, has announced that Matthew Sheehan has joined the company as its Director of Financial Services. “Matt has a skill set that is exemplary in the areas of industrial finance, communication, customer service and professionalism ‒ all which complement and strengthen…

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Mission Statement

Methods Machine Tools will enhance the value of our customer experience at every level of our organization. We will accomplish this by providing innovative, world-class products backed by customer-focused services and support. Our goal is profitable growth through exceeding the expectations of our customers
every day.

About Us