Customer Service

Methods has state of the art technology centers that include machines, training facilities, spare parts and engineering support strategically located across the U.S.

Unmatched Service and Support

To make sure every problem finds a quick solution, Methods has developed an ‘umbrella’ of support services. Methods’ sales and support centers work with an extensive national network of distributors and EDM dealers to offer the technology solutions demanded by machine shop owners. The company offers quick response times with knowledgeable and dedicated staff and factory trained engineers. The unique blend of seasoned engineers and young talent and a 15 year average level of experience guarantees the service department’s high level of customer satisfaction. From preventative maintenance and spindle repair, to quick on-site response time, this is what gives Methods a distinct edge. The service department provides installations, repairs, training and phone support to maximize and maintain machines’ capabilities.

Methods’ headquarters has a large facility, including over 125,000 square feet of applications, sales, service and a showroom featuring a full range of operating machines. The company has immediate access to the engineers who actually designed the machine and can dispatch service engineers to handle problems and retrofits on location. With 27 servicemen stationed at the headquarters and 10 on average per Methods’ location, Methods is able to service their customers’ needs in no time. Every day, their staff of technical representatives are on the road or in flight to handle on site repairs, maintenance and installations. The company’s commitment to service is far from perfunctory. The service department is committed to continuous improvements, and making things right no matter what it takes.

“We work hand-in-hand with our customers to provide cutting edge manufacturing solutions tailored to their specific needs. We give our customers not only what they need, but creative ideas for their future. We offer the technology, service, and support to keep your business growing in today’s global economy,” said Bryon Deysher, Methods’ President and CEO.

Recent News

Methods 3D and Markforged Establish Partnership

5/9/2017

Methods 3D, Inc., a provider of innovative production grade 3D printing solutions, announced today that it has established a partnership with Markforged, an innovator in composites 3D printing. Methods 3D will provide sales, service and support for the Markforged line of 3D printers, including the Onyx series, Mark Two and Mark X. The partnership will…

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Methods Machine Tools Announces Organizational Changes

5/2/2017

Methods Machine Tools, Inc. has announced that Jerry Rex, former Chief Operating Officer (COO), has been named company President. Bryon Deysher, long-time company President, has accepted a new position as Executive Director of the Board. As of April 1, Rex has assumed all operating functions of Methods Machine Tools, including its Sudbury, Massachusetts headquarters and…

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Methods Expands Feeler Line with 5-Axis Machining Center Designed for Heavy Payloads

4/19/2017

New FEELER U-800 provides high-precision machining and exceptional structural stability. Methods Machine Tools, Inc.( www.methodsmachine.com), a leading supplier of innovative precision machine tools, 3D printing technology, automation and accessories, has expanded its FEELER line to include the gantry style FEELER U-800 5-axis machining center, designed for versatile high precision machining of large and heavy parts….

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Mission Statement

Methods Machine Tools will enhance the value of our customer experience at every level of our organization. We will accomplish this by providing innovative, world-class products backed by customer-focused services and support. Our goal is profitable growth through exceeding the expectations of our customers
every day.

About Us